vLINE 2017-11-21T23:53:14+00:00

vLINE Products and Services

Phone Lines and Voice Services for Every Need from Analog to the Cloud

From basic phone service to the latest cloud-hosted system, vLINE can meet your communication needs.

ValuTel’s vLINE delivers exactly what your business needs in voice lines.

As a Competitive Local Exchange Carrier (CLEC), ValuTel is certified with the New Mexico Public Regulation Commission to offer local telephone service throughout the state.

ValuTel’s vLINE services offers every type of phone line and line function your business communications may call for, including:

  • Basic Telephone Lines

  • VoIP / Hosted (PBX) Lines

  • IP Phones & Accessories

  • Virtual Numbers

  • Long Distance

  • Toll Free Services
  • Market Expansion Lines

Scroll down to see details on ValuTel’s vLINE products and services.

Basic Telephone Lines, or “POTS”

Basic Telephone Lines – aka “Land Lines”

Endearingly referred to as Plain Old Telephone Service or “POTS” for short, this analog signal transmission line is the revered technology that started the entire telecommunications industry.  With a POTS line, only one call can be made or received at a time since there is only one phone number per line.

There are features though for these types of lines that add additional functionality and use such as:

  • Call Forwarding

  • Call Waiting

  • Call Blocking

  • Call Return

  • Caller ID

  • Three Way Calling

  • Speed Dialing

Voice over Internet Protocol or “VoIP” Lines

VoIP is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Other terms that are used interchangeably with VoIP include, IP telephony, Internet telephony, voice over broadband, broadband telephony, IP communications, and broadband phone service.  They all describe the fact that the Internet is used to digitally transmit the voice signal to another telephone or endpoint.

Some other VoIP services may only allow you to call other people using their own service, but ValuTel’s vLINE VoIP allows you to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, ValuTel’s vLINE services allow you to use a traditional phone connected to a VoIP adapter.

VoIP lines not only have the same features POTS lines have, but provide advanced voice features such as:

  • Call Transfer – Transfer a call to another internal or external destination.

  • Do Not Disturb – Treats incoming calls with a busy signal or according to Call Forwarding Busy settings.

  • Repeat Dialing – Keeps dialing a busy number for you until the call goes through.

  • Simultaneous Ring – All phones ring simultaneously when a call is received. The first phone answered is connected to the caller.

  • Time Schedule – Schedules blocks of time for call forwarding (or other call assistance features) for use by telephone number (company or employee level).

  • Voicemail – Manage your voicemails the same way you manage your email messages. Listen, view, store and forward them anywhere you have an Internet connection.

VoIP IP Phones and Accessories

There are a wide range of IP Phones available on the market today that are loaded with features and functions.

ValuTel specializes in Session Initiated Protocol (SIP) and can either Install or maintain just about every brand of SIP IP Phone.

ValuTel is a registered Cisco Partner. However, ValuTel will evaluate the specific needs of each installation and offer the product to best satisfy its needs regardless of brand.

IP Phones are Desktop phones that connect to your network to provide unlimited voice and programming features. Brands include Polycom, Cisco, GrandStream, and many others. ValuTel offers:

  • Upgrading your outdated On-Site PBX phone system to a state-of-the-art IP Phone
  • Competitive pricing, unlimited features, customized programming, video conferencing
  • Desktop IP Phone programming for any size system

Virtual Numbers

virtual number, also known as direct inward dialing (DID) or access number, is a telephone number without a directly associated telephone line. Usually these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers that can be either fixed, mobile or VoIP. A virtual number can work like a gateway between POTS lines and VOIP.

Applications of Virtual Numbers:

  • Businesses – A company located in China can have a phone number in Los Angeles or London without paying for a fixed foreign exchange line. Virtual numbers are very popular among call centers which appear to be located in one country, when they are in one or more countries in different time zone, delivering efficient 24/7 cover.

  • Specific businesses – Calling cards or callback. Virtual numbers work like access numbers, e.g., the phone number that (calling cards) or callback’s user has to dial to make the call/(use callback).

  • Marketing – Some companies use virtual numbers for various marketing campaigns, or different media channels; this allows them to track which campaign or medium brings what kind of traffic.

  • Virtual services – Various providers of virtual business services (virtual address, virtual receptionist, virtual office) will use a virtual number to tie in their other virtual services together into one seamless solution. This allows their customers to have a phone, address and voice presence almost anywhere in the world.

To learn more about using Virtual Numbers for your business, contact us today.

Market Expansion Lines

A Market Expansion Line or “MEL” is a virtual phone number within a specific geographical area that routes all incoming calls to the voice services of a business in an entirely different location.  For example, if a business in Albuquerque, NM wants to give potential customers the appearance that they have a physical presence in Phoenix, AZ with a local phone number, they would use a MEL.  All calls placed to the Phoenix MEL would be forwarded to the voice services at the Albuquerque, NM location.  This service is usage based, so the more calls that are received, the higher the monthly bill will be.

To learn more about setting up a new MEL for your business, contact us today.

Do you have an existing contract?

We’ll help you evaluate your position.
At first glance, it may seem that you’re saving money by signing a long-term contract with a “trendy brand” service provider. This may seem to make sense at the time, however in reality, you take the risk of your business losing money when a better deal comes around. This is called “opportunity cost” and since you’re unable to break out of the long-term contract without paying a penalty, your business is unable to act on going with a better deal. In effect, you may actually lose money in the long run by signing a long-term contract due to the opportunity cost of a better deal. ValuTel does not lock you into a long-term contract.

Should I break my contract to go with ValuTel?
Sometimes, as crazy as it seems, it is worth paying the penalty to break a long-term contract. Sometime it works out that you’ll save more money in a shorter time period by going with ValuTel, versus losing money by reluctantly staying with the “trendy brand” long-term contract.  If this scenario isn’t making sense, simply ask yourself when the last time you or someone you know was happy to be in a long-term contract with the “big monopoly” service providers. Chances are, the answer is never.

If you’re still uncertain, let’s talk about it!  Get in contact with us and let’s take a look at your position.