ValuTel SMS Communications Terms and Conditions

Last Updated: 04/01/2025

By opting in to receive SMS messages from ValuTel, you agree to these Terms and Conditions. This service is used for account notifications, security alerts, billing reminders, customer support, marketing promotions, and service updates related to your ValuTel account.

1. SMS Program Description

ValuTel may send automated or manual SMS messages for the following purposes:

  • Account Notifications (service updates, plan changes, usage alerts)
  • Billing & Payments (payment reminders, overdue notices, receipts)
  • Security Alerts (2FA codes, suspicious login attempts)
  • Customer Support (response to inquiries, troubleshooting)
  • Promotional Offers (discounts, plan upgrades, special deals)
  • Service Alerts (outages, maintenance, network updates)

2. Message Frequency

Message frequency varies based on account activity. You may receive:

  • Transactional messages (as needed for account management)
  • Promotional messages (up to 4 per month, if opted in)

3. How to Opt-In

  • Website Sign-Up: Visit valutel.net/customer_signup/
  • Text Keyword: Some promotions may allow opt-in via keyword (e.g., “JOIN” to [Short Code]).
  • Customer Service Request: By contacting support.

4. How to Opt-Out (STOP)

  • Reply “STOP” to any message to unsubscribe.
  • You will receive a confirmation SMS.
  • Opting out stops all SMS communications (transactional & promotional).

5. How to Get Help (HELP)