Call Center

A cloud-based call center that increases productivity and customer satisfaction.

Call Center Phone System and Workforce Management

Are you running an existing and established Call Center with many different campaigns?  Are you looking to increase customer acquisition by integrating a call center in your business?  Either way, ValuTel’s Call Center offers a world-class solution that is dynamic and scalable to meet demand of any size.

Call Centers come in different shapes and sizes.  ValuTel recognizes this.  Often it is the manner and structure of call flow and staff position that makes the most difference.  ValuTel understands these vastly different factors that can contribute to an effective Call Center environment.  We are here to consult with you on all aspects of your Call Center to design a phone system that is effective and efficient for your business.

The Complete Call Center Solution

Call Center is designed to provide business owners with a set of call center features and benefits capable of transforming contact center communications into fantastic customer and employee experiences.

Virtual Receptionist

Agent & Supervisor Communicator Editions

Tie together all of your Call Center communications in a simple interface via Agent and Supervisor Communicator Editions.

Call Center Telephone Systems

Know More About Your Customers with Statistics

Real-time queue statistics give you an in-depth insight into agent activity and queue traffic.

Best Call Center Phone Systems

Reduce workload

Scaling to meet your Call Center demands is easy with ValuTel’s hosted Call Center solution.

Valutel's Call Center Telephony Platform

Create a Seamless Experience

Unify all your offices with a single telephony solution, allowing a seamless, consistent and productive employee & customer experience.

The Building Blocks for a Strong Call Center Platform

Cloud-Based PBX

Call Center runs on ValuTel PBX, offering a set of features that make it easy to manage inbound call queues, reporting and productivity.

Agent Edition

Call Center Agent edition is dedicated to Call Center Agent staff day-today efficiency and productivity.

Supervisor Edition

Call Center Supervisor edition is designed to enable quick, easy management of call flow and agents.

Why choose ValuTel Communications?

VOIP Call Center Software

Tested and Proven Technologies

With more than 28 years of experience in providing telephone service, VoIP, hosted PBX and Internet service, we have the best tools in the trade to help you improve your business communications.

Call Center Telephony Management Platform

We do not keep you waiting

Your account manager is your single point of contact that is always available to you when you need immediate attention, even when out of the office.

Strong Call Center Platform

We are here to help

Our knowledgable technical support team is always available to you via phone, email, or on-site, 24/7.

Complete Call Center Solution

Solutions tailored for your business

We work with you to develop custom communication features for  your business, satisfying the most strict requirements.