ValuTel Two-Factor Authentication (2FA) Privacy Policy

Last Updated: April 1, 2025

1. INTRODUCTION

ValuTel LLC (“ValuTel,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy (“Policy”) describes how we collect, use, maintain, and disclose information collected from users (“you,” “your”) who participate in our text message notification program (the “Program”).

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you provide directly to us when you opt in to the Program, including:

  • Mobile phone number
  • First and last name
  • Email address
  • Account information
  • Service preferences
  • Opt-in and opt-out records, including date, time, and method

2.2 Automated Information Collection

We may automatically collect certain information when you participate in the Program, including:

  • Mobile device information (device type, operating system)
  • Mobile carrier
  • Message delivery status
  • Response data
  • Geographic location (if enabled on your device and permitted)
  • Interaction with our messages (e.g., links clicked)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners
  • Account information from our service providers
  • Verification services to confirm phone number ownership

3. HOW WE USE YOUR INFORMATION

We use information collected through the Program for various purposes, including to:

  • Provide and manage the Program
  • Send notifications about your account
  • Communicate service updates
  • Deliver promotional offers and marketing communications
  • Respond to your inquiries and provide customer support
  • Personalize your experience
  • Improve our services
  • Comply with legal obligations
  • Protect our rights and the rights of others
  • Prevent fraud or potentially illegal activities

4. DISCLOSURE OF YOUR INFORMATION

4.1 Promotional Purposes

ValuTel does not share or sell customer information or phone numbers with any third party for promotional or marketing purposes.

4.2 Third-Party Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as:

  • Text message platform providers
  • Customer relationship management systems
  • Analytics providers
  • Customer service providers

These third parties are prohibited from using your information for any purpose other than to provide these services to us.

4.3 Business Transfers

If ValuTel is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Protection of Rights

We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain opt-in records for at least four years to comply with regulatory requirements.

6. YOUR CHOICES AND RIGHTS

6.1 Opt-Out

You may opt out of the Program at any time by:

  • Replying “STOP” to any text message you receive from us
  • Calling our customer service at 800-867-3458
  • Emailing your request to support@valutel.net
  • Visiting your account settings at valutel.net

6.2 Access and Update

You have the right to access and update your personal information. You may request access to your personal information or request that we correct or update inaccurate information by contacting us as described in the “Contact Us” section below.

6.3 California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. For more information about these rights, please contact us using the information in the “Contact Us” section.

7. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet and mobile networks is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the Program.

8. CHILDREN’S PRIVACY

The Program is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information.

9. CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by text message, email, or by posting a notice on our website prior to the change becoming effective. The date this Privacy Policy was last revised is identified at the top of the page.

10. INTERNATIONAL USERS

The Program is intended for users located within the United States. If you are accessing the Program from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By participating in the Program, you consent to the transfer of your information to the United States.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

ValuTel LLC 1058 Pink Granite Blvd Dripping Springs, TX 78602 Phone: 800-867-3458 Email: support@valutel.net

12. SMS TERMS AND CONDITIONS

For the terms and conditions that specifically govern your participation in our text message notification program, please see our Terms and Conditions.