ValuTel Two-Factor Authentication (2FA) Terms and Conditions
1. Service Description
ValuTel’s Two-Factor Authentication (2FA) service provides enhanced security for your account by requiring both your password and a one-time verification code sent via SMS to your registered mobile number.
2. User Consent
By enabling 2FA, you agree to:
- Receive automated SMS messages containing security codes
- Pay any standard carrier message fees that may apply
- Keep your registered mobile number current in your account settings
3. Security Responsibilities
You acknowledge that:
- Verification codes are for your personal use only
- Sharing codes compromises your account security
- ValuTel will never ask you for your verification code via phone, email, or text
4. Delivery Guarantees
While we strive for 100% deliverability:
- Message delivery depends on your carrier’s service
- Network issues may occasionally delay delivery
- Alternative authentication methods are available if SMS fails
5. Opting Out
You may disable 2FA at any time by:
- Logging into your ValuTel account
- Navigating to Security Settings
- Selecting “Disable Two-Factor Authentication”
6. Privacy
All 2FA-related communications are governed by our Privacy Policy: valutel.net/privacy
7. Support
For 2FA assistance:
- Call: 800-867-3458
- Email: support@valutel.net
- Visit: valutel.net/2fa-help